The Municipal Research Services Center (MRSC) is a great example of improved service delivery through the internet. MRSC is a Washington state not-for-profit who provides research, consultation and information services to local governments. MRSC has a staff of attorneys and other consultants who provide information to local governments.
Prior to the implementation of MRSC's Website, telephone inquiries were the measure for the organization's level of service delivery and telephone inquiries steadily increased each year. With the Website now being widely accessed first for many inquiries, phone inquiries have remained relatively steady and no consultant staff positions have been added since 1997. Creation of the Website allowed MRSC to avoid significant service delivery costs. MRSC is funded, through the Muncipal Research Council, by a portion of city and county liquor tax revenue. Given the fiscal challenges faced by local government because of citizen initiatives and curbs on revenue growth, it is very likely that funding would not have kept up with the service demand that would have existed without the Website.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment