Virtual City Hall

What is a virtual city hall?

One answer to that question requires another question: What does city hall mean to most city residents. It could be a place to pay for services, a site of city governance or even a community meeting place.

Another answer also requires another question: What does city hall mean to the employees developing the site? In essence, the web designers impact the residents' view of the digital city hall in the same way that customer service impacts the residents' view of the physical city hall.

Of course both of these are impacted by resources, by the vision of city leaders to embrace new technologies, and by the employees' commitment and understanding of new technologies. It is this which will determine how Web 2.0 does and does not transform our virtual city halls.